FAQ

What is the difference between ceramic and porcelain tile products?

Porcelain tiles have a moisture absorption rate of less than 0.5%. A tile with an absorption rate higher than 0.5% is considered a Ceramic tile.

Where are Happy Floors products designed?

Happy Floors products are designed in Italy and Spain.

Does Happy Floors sell eco-friendly products?

Happy Floors offers a wide variety of products that are partially made of recycled materials. For a full list of our eco-friendly tile offerings visit our Green page.

Do any Happy Floors products contain lead?

No, Happy Floors does not carry any products that contain lead.

Where can I purchase Happy Floors products?

Happy Floors products can be purchased at any of our nationwide dealers. To find a showroom near you, visit our Dealer Locator.

Can I purchase directly from Happy Floors?

Happy Floors does not sell direct to the public. However, our products can be purchased at any of our nationwide dealers. To find a showroom near you, visit our Dealer Locator.

How do I become a Happy Floors dealer?

To sell Happy Floors product, fill out our Become a Dealer form.

Can I order a sample from Happy Floors?

Samples can be requested through any of our nationwide dealers. To find a showroom near you, visit our Dealer form.

How long will it take to receive my sample?

Samples are shipped within 72 hours of the request being placed. Shipping times range from 2-7 business days.

Why can’t I see the price for a product I am interested in?

Happy Floors does not sell directly to the public. That is why our prices are not listed anywhere on our website. Our nationwide network of dealers have complete access to product availability and pricing. To find a showroom near you, visit our Dealer Locator.

Why is dye lot important when ordering tile?

“Dye lot” refers to the slight color difference for the same style of tile. The color difference naturally occurs when the tile passes through the kiln. It is important to inspect your tiles before the beginning of your project to verify that all the tile is from the same dye lot. Each box of field tile is marked with a dye lot number.

How do I get in touch with a Happy Floors representative?

To get in touch with a Happy Floors representative, visit our Contact Us page.

How much tile should I order for my job?

Enough tile should be purchased to cover the square area of the job and to account for any future damages that may take place. Never order the exact amount of square area required for a tile job. We recommend ordering at least 10% more than what you need.

How do I choose grout type and color?

Grout type and color is a matter of personal taste and preference. We recommend speaking with your installer or designer to help make the right grout decision for you.

Is a sealer needed?

We do not recommend using a sealer on any Happy Floors tile.

How do I care for my tile?

Tile care and maintenance can be easy if you have the right products and tools. Visit our Care and Maintenance page for the best tips and tricks for caring for your Happy Floors product.

Why does the tile look hazy after installation?

Grout haze can occur if your tile was not properly cleaned during and after installation. An incomplete clean-up of newly installed tile can lead to dirt buildup called grout haze. To learn how to combat grout haze visit our Care and Maintenance page.

Where can I find the full technical specifications of a product?

The full technical specifications for any Happy Floors collection can be found in its brochure. For a full list of Happy Floors brochures visit our Brochures page.

Why is a 50% staggered layout not recommended?

Tile has a natural bow/bend to it, it is lower at the ends and higher in the middle. When installed at a 50% this lippage can cause a shadow effect.

What size grout joint is recommended?

There is no standard size for grout joints. According to the TCNA (Tile Council of North America), the grout width can vary depending upon the type of tile and how much variation there is in sizing from tile to tile.

What is a rectified edge?

A tile with a rectified edge has been machine cut. This mean all the tile’s edges are straight.

What does DCOF stand for?

Dynamic Coefficient of Friction (“DCOF”) measures a tile’s slip resistance.

What is a PEI rating?

Porcelain Enamel Institute rating is the rating given to a tile based on its hardness on a scale of 1 to 5. Group 1 being the softest, is suitable for areas where softer footwear is worn in light traffic areas. Group 5 being the hardest, is suitable for areas with heavy foot traffic, where abrasive dirt is present.